Privacy Policy

At Electro Medical Services (Basingstoke) Ltd we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating with us.

This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site. Our Privacy Policy should be read in conjunction with our terms of website use.

We do occasionally update this Policy so please do return and review this Policy from time to time.

Information We Collect:

In running and operating this website and indeed our company we may collect and process certain data and information relating to you and your use of this site. This data and information are detailed below:

i. Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.

ii. Information that visitors provide to us because of filling in forms on our website, such as when a visitor registers for information or makes a purchase.

iii. Information provided to us when our visitors communicate with us electronically for any reason.

Use of Cookies:

Cookies are small files used to facilitate your use of our website. They can also help us to analyse data on the use of our website. They do not identify personal data to us. Cookies are sometimes used to improve the website experience of a visitor to a website. We may use cookies (or to be more accurate using Google Analytics etc) on this website to record aggregate statistical information about the visitors to our site and the use that our visitors make of the website. When collected this information is used by us to improve our website and further enhance the visitor experience. Please note that no personally identifiable information is recorded in this way and we don’t knowingly add cookies to your computer in any way which would identify you to us. Knowing we have ten visitors from Tonga is interesting to us!!

Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you. They often remember your information to help you navigate the web more easily.

All computers can decline cookies. You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel.

Our advertisers may also use cookies on their website. We have no control over this, and you should review the privacy policy of any advertiser that you visit because of an advert or link on this website. Routinely we do not partner with other advertisers.

Use of Your Information:

The information we collect is used for our own use in developing our own website. In addition, we may use the information for the following purposes:

i. To provide you with information relating to our website, products, or our services that you request from us.

ii. To provide you with information on other products that we feel may be of interest to you. This is done on a one to one basis as a service to you.

iii. To meet our contractual obligations to you such as shipping the purchase to you.

iv. To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.

If you are an existing customer or friend, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website or to advise you of any manufacturing recalls etc. We don’t use your customer details for general marketing, however, we do sometimes wish to send you the information you may find useful, you also have an option to sign up for newsletters if you wish and those details are held separately. Let us know if you prefer not to receive these emails.

Finally, we may use your data so that you can be provided with information about unrelated goods (to your purchase) and services which we consider are likely to be of interest to you. We may contact you about these goods and services. We will never sell your data to anybody else. This applies to your private email addresses and not to publicly available data.

We hold details of your purchase and contact details in our account’s software. This forms part of our tax returns and legal records and can’t be deleted as it is required by HMRC and regulatory agencies.

Storing Your Personal Data:

Information that we collect may on occasion be transferred and stored outside of the European Union by our third-party software or for the purpose of supplying our goods or services to you (such as shipping agencies). By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.

Data that is provided to us is stored on our secure servers though these days it may be on secure third-party cloud-based servers as technology changes.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data (such as credit card details in an email) sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing Your Information:

Where applicable, we may disclose your personal information to another member of our team.

We may also disclose your personal information to third parties:

i. Where we sell any or all our business and/or our assets to a third party.

ii. Where we are legally required to disclose your information such as the FDA or courts.

iii. To assist with fraud reduction and to minimise credit risks or with debt collection.

Third Party Links:

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them once you navigate away from our site.

Access to Information:

The GDPR (General Data Protection Regulation) gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please contact us if you wish to make such a request.


Should you have any complaints about the way your data is handled please contact us first, however, if you find our response unsatisfactory you can also complain to the ICO.

Contacting Us:

If you have any questions or queries relating to this Privacy Policy, then please contact us at

October 2020